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Casino Games – Casino Shift Manager

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Responsibilities

  • A structured Casino Shift Manager role is critical to the success of the Eagle River Casino & Travel Plaza.
  • The primary purpose of the Casino Shift Manager is to manage and lead daily casino operations of the Eagle River Casino & Travel Plaza.
  • When individual department managers are not on site, the Casino Shift Manager is the default manager of all casino departments.
  • The Casino Shift Manager will ensure all casino departments are in compliance with AGLC T&Cs.
  • Budgeting
  • Creating and enforcing casino policy
  • The Casino Shift Manager will be responsible for the daily operations of the Casino
  • Reporting to the General Manager
  • Procuring new games and equipment (cards, chips, etc).
  • Layout plans for table games floor, and analyze game and table performance.
  • Responsible for Profit & Loss management by following cash control/security procedures, managing labor, reviewing financial reports, and taking appropriate actions.
  • Complete weekly scheduling and payroll of casino gaming personnel
  • Acts as a role model for employees and fosters teamwork, employee morale, and motivation and open communication.
  • Hiring when required.
  • The workday varies and would require the ability to work shift work, late nights, weekends, and holidays.
  • We are in the people business and therefore it is part of everyone’s job to actively provide customer service. This means that for every customer that comes in, you will attempt to make eye contact, greet and welcome to our business. This also means that you must always be attentive to the customer’s needs so there are no undue delays and we will serve our customers in a cheerful and efficient manner. Our service attitude also implies and obligation to each other. We must greet and acknowledge each other in a sincere professional way. And seek to assist each other wherever practical, thereby demonstrating that success is a shared experience among our teams. Excellent customer relations and teamwork are essential part of every job in this environment.

Qualifications

  • 6-7 years experience in the casino industry
  • Minimum 1-2 years demonstrated experience as a Casino Supervisor
  • Must hold an AGLC license.
  • Knowledge of all forms of cheating at play and advantage play in the casino environment. This includes cheating and manipulating slot machines
  • Knowledge & Training: Bachelor’s in Business Administration, Commerce, Casino Management, or related field preferred.
  • Communication Skills: Ability to read, analyze, and interpret documents. Ability to communicate effectively in a group setting or presentation setting with employees, upper management, terminal managers, and customers.
  • Mathematical Skills: Ability to calculate figures, work mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw from valid conclusions. Ability to interpret an extensive variety of mathematical equations and diagrams and deal with several abstract and concrete variables.
  • Ability to handle confidential and sensitive information.
  • Familiar with MS Office applications.
  • Excellent written and oral communication skills.
  • Able to meet aggressive deadlines.
  • Manages workload independently and works well in teams
  • Able to multitask and adjust to multiple jurisdictions.
  • Able to coach and provide support to employees.
  • Excellent Guest/Customer skills.
  • Create and maintain a positive working environment. Strong leadership and coaching skills. Able to multi task and to be able to manage change.
  • Posses an expert knowledge of casino table games, slots and poker policies and rules of play.
  • Able to work in a smoking environment.