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Casino Games – Slot Supervisor

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Responsibilities

  • Responsible for daily operations of slots including training & mentoring of casino staff.
  • Must have expert knowledge of all count room, cashier and slot attendant procedures.
  • Provides assistance and expertise when dealing with disputes and customer concerns.
  • Expert working knowledge of AGLC compliance and FINTRAC reporting requirements.
  • Ensures the ATM and TRK machines are properly reconciled daily.
  • Guides and directs staff to maintain high quality of work with minimal errors.
  • Issues floats and receives deposits. Balances daily transaction logs for staff. Prepares bank deposits.
  • Ensures the guest is being provided with superior customer service and that staff are customer-facing at all times.

Requirements

1-2 year experience in the casino industry, minimum 1-2 years demonstrated experience, able to work in high stress environments (work load, dissatisfied guests, etc), experience with slots and table games rules, and procedures, experience in customer service and leadership, has an AGLC gaming worker license, excellent communication skills, must be able to work shift work weekends, evenings, holidays, interpersonal skills able to work well with internal and external guests, adaptability to change- able to adapt rules, behaviors, and procedures when deemed necessary by house or AGLC guidelines, leadership-able to lead people at different levels to reach department objectives.