Casino Games - Slot Supervisor

Responsibilities

• Responsible for daily operations of slots including training and mentoring of casino staff
• Must have expert knowledge of all count room, cashier and slot attendant procedures
• Provides assistance and expertise when dealing with disputes and customer concerns
• Expert working knowledge of AGLC compliance and FINTRAC reporting requirements
• Ensures the ATM and TRK machines are properly reconciled daily
• Guides and directs staff to maintain high quality of work with minimal errors
• Issues floats and receives deposits
• Balances daily transaction logs for staff
• Prepares bank deposits
• Ensures the guest is being provided with superior customer service and that staff are customer-facing at all times

Requirements

• 1-2 year experience in the casino industry
• Able to work in high stress environments (workload, dissatisfied guests, etc.)
• Experience with slots and table games rules and procedures
• Experience in customer service and leadership
• Has an AGLC gaming worker license
• Excellent communication skills
• Must be able to work shift work weekends, evenings and holidays
• Interpersonal skills
• Able to work well with internal and external guests
• Able to adapt rules, behaviors, and procedures when deemed necessary by house or AGLC guidelines
• Able to lead people at different levels to reach department objectives