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Casino Games – Casino Supervisor

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Summary:

A structured Casino Supervisor role is critical to the success of the Eagle River Casino & Travel Plaza. The primary purpose of the Casino Supervisor is to manage and lead all details of slot and table games in day-to-day operations.

Responsibilities

  • Responsible for daily operations of the casino table games including training & mentoring of casino staff
  • Must have expert knowledge of all casino games offered in the casino
  • Expert knowledge of advantage & cheating at play at casino table games
  • Approves and acknowledge money/color changes
  • Coaches other for increased effectiveness
  • Provides information on rules and procedures of games to guests and associates
  • Provides assistance and expertise when dealing with concerns or disputes between customers and the game/house
  • Monitors time to coordinate breaks and associate movements
  • Provides information on suspicious table activity to the Casino Shift Manager and or the Surveillance
  • Ensure the guest is being provided with superior customer service
  • Keep up-to-date on mechanics of slot department associate satisfaction
  • Ensure slots are compliance with AGLC – T&Cs
  • Maintain working relationship with the AGLC
  • Identify and report counterfeit currency

Requirements

  • 4-5 yrs experience in the casino industry
  • Minimum 1-2 years demonstrated experience
  • Able to work in high stress environment
  • Experience with table games, rules and procedures
  • Experience in customer service and leadership
  • Has an ALGC Gaming Worker License
  • Excellent communication skills
  • Must be able to multitask
  • Must be able to work shift work