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Surveillance – Operator

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Reporting to the Surveillance Director, the Surveillance Operator monitors the premises using electronic surveillance equipment and will report suspicious activities to the proper managers


  • Completes routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals, and acting as a support unit to other departments in relation to the protection of company assets.
  • Strictly adhere to the compliance of all policies and procedures to the Departmental or Internal Control Manual.
  • Maintains accurate logs of all procedure violations or completing reviews of all material that is pertinent to site operations.
  • Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
  • Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
  • Maintain awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets.
  • Additional duties, which are consistent with the position summary, may be assigned.


  • 1-2 years demonstrated security/surveillance experience
  • Knowledge of surveillance equipment and cheating/advantage play a definite asset
  • Communication Skills: The Surveillance Operator will communicate verbally to managers and security team much of the time and it must be clear and concise
  • Excellent reading and writing skills for reporting and documentation purposes
  • Manual Dexterity: The Surveillance Operator must have the dexterity to maneuver electronic surveillance equipment smoothly using a mouse or joystick
  • The proper candidate will have much patience, enjoys thorough documentation, and will be able to concentrate of long periods of time
  • Possesses detailed knowledge of casino table games, slots, poker policies, cash/slot cage, and count room policies and procedures
  • The candidate must be able to hold a registered gaming worker license from AGLC